Return & Refund Policy

These Return & Refund Policy ("Policy") apply to services provided by STANOK LLP, registered in England and Wales, with its registered office at Stoney Works, 8 Stoney Lane, London, United Kingdom SE19 3BD ("Company", "we", "us").

1. Initial Purchase

A refund may be requested within 24 hours of the initial subscription purchase, provided that none of the paid features listed below have been used.

Free features (using them alone does not void refund eligibility):

VIN decoding — a VIN is considered decoded if the vehicle generation is identified;
adding one vehicle to the Garage;
viewing one diagram per day in the vehicle catalog.

Paid features — if any one of them is used, the purchase is considered used and a refund is not possible:

adding more than one vehicle to the Garage;
viewing more than one diagram per day;
viewing or copying part numbers;
viewing additional VIN information;
AI mechanic in vehicle assemblies;
parts applicability.

Because VIN decoding is a free feature of the service, the inability to decode a particular VIN is not grounds for a refund of a paid subscription.

2. Subscription Renewals

All subscription renewal payments are final and non-refundable. By completing the initial purchase, you acknowledge and agree that:

your subscription renews automatically;
it is your responsibility to cancel the subscription before the renewal date;
failure to cancel before renewal does not constitute grounds for a refund.

3. Usage-Based Determination

Refund eligibility is determined based on internal system logs, including but not limited to:

VIN decoding activity;
diagrams accessed;
part numbers viewed or retrieved;
navigation within vehicle-specific data;
interaction with Service Content or paid features.

If usage of paid or premium functionality is detected, the refund request may be denied.

4. Abuse Prevention

We reserve the right to refuse refunds in cases of suspected abuse, including but not limited to:

repeated refund requests;
creation of multiple accounts to bypass limitations;
continued use of the Service after requesting a refund;
systematic or intentional misuse of the refund process.

5. Chargebacks and Disputes

If a chargeback or payment dispute is initiated:

your account may be suspended or permanently restricted;
access to the Service may be revoked;
future payments may be blocked.

You agree to contact us prior to initiating any dispute or chargeback.

6. Final Decision

All refund decisions are made at our sole discretion and in accordance with this Policy.

STANOK LLP
Stoney Works
8 Stoney Lane
London
United Kingdom SE19 3BD
https://7zap.com

Last updated September 16, 2026